Zydrate Skin Policy

GUIDELINES

First time?

Please read each section.

Book on website within available slots.

Return clients will have access to hidden slots via text AND set loyalty rates/discounts.

No pets allowed in spa area!

If you still have questions, please visit the FAQ page or Contact page.

BOOK HERE

PAYMENT

A debit or credit card must be on file to secure your spot.

Your card will NOT be charged unless you:

►Cancel**

►Reschedule**

►NO SHOW**

**See details for each policy

Accepted payment types:

Cash, Tap to Pay w/ Card, Venmo, Zelle and ApplePay

Tipping is NOT required, but ALWAYS appreciated

LATE POLICY

Grace period of 20 minutes.

If you anticipate being late, please send me a text.

I’m happy to adjust the schedule or help find a better time for you!

Anything after 20 minutes and without any type of notice (ie; text, email, dm or call) will be considered a NO SHOW**

**see No Show Policy**

RESCHEDULING

ZERO initial Rescheduling Fees

If you need to reschedule, please do so 24 hours before your scheduled appointment time.

HOWEVER, if you reschedule your service more than 5 times in a row on the SAME DAY without seeing me…. then an deposit of $50 will be required to secure your spot.

The deposit WILL either go towards the service cost or be returned in full once you arrive.

If the deposit is denied, declined or an error occurs then the appointment will be cancelled.

CANCELLATIONS

ZERO initial Cancellation Fees

If you need to cancel, please do so 24 hours before your scheduled appointment time.

HOWEVER, if you cancel your service more than 5 times in a row on the SAME DAY without seeing me…. then an deposit of $50 will be required to secure your next appointment.

The deposit WILL either go towards the service cost or be returned in full once you arrive.

If the deposit is denied, declined or an error occurs then the appointment will be cancelled.

NO SHOWS

If you do not show up, text me or attempt to reschedule/cancel before your scheduled appointment time a no show fee will be charged to the card on file.

The fee is 50% of the ORIGINAL service price (not the discounted price).

I always text each NEW client the day of an appointment to established a line of communication.

I will always offer to reschedule you BUT,

if you do not respond within 24 hours, the fee will be process and is considered non-refundable.